Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free
Open Source
Web
Self-Hosted

Zammad is a web based open source helpdesk/customer support system with manyfeatures to manage customer communication via several channels like telephone,facebook, twitter, chat and emails. Do you receive many emails and want to answer themwith a team of agents?

You're going to love Zammad!

Links to official Zammad sites

GitHub
Twitter
Facebook
Official Website

Features

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat

The Best 17 Zammad Alternatives

97 Like

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.

Commercial Web Self-Hosted

Multiple languages Slack integration Skype integration Knowledge base Helpdesk ticketing Facebook Messenger integration SLA
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Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Commercial Mac OS X Windows Linux Android iPhone Android Tablet Chrome OS Web

Ad free Team Collaboration
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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

Free Open Source Windows Linux Web Self-Hosted PHP MySQL Community Edition
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OTRS Business Solution™

The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio.

Free Open Source Linux Web Mac Self-Hosted Perl
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Help Scout

Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise product. .

Commercial iPhone Web
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Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.

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Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.

Commercial Mac OS X Windows Linux Android iPhone Android Tablet Web Blackberry

CRM Knowledge base Customer Chat
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LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
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Brimir

Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents.

Free Open Source Windows Linux Android iPhone Android Tablet BSD Web Mac
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Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

Free Open Source Linux Web Perl
4 Like

OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

Free Open Source Self-Hosted
1 Like

Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial

Voice Call Multiple Account support Twitter integration Helpdesk ticketing
0 Like

AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

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KIX

KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise...

Free Open Source Web Self-Hosted
0 Like

ReadyDesk

Web based help desk software with ticketing, live chat, remote desktop and tons of other features for one low price.

Commercial Windows Web Self-Hosted

Remote desktop Knowledge base Contract Management SLA

This page contains applications similar to the Zammad

The Best Zammad alternatives for Customizable, from Integrated Chat to a Slack integration.
Alternatives in Zammad for Web, Self-Hosted, Mac OS X, Windows, Linux, Android, iPhone, Android Tablet, Chrome OS, iPad, Blackberry, PHP, MySQL Community Edition, Mac, Perl, BSD, . This list contains a total of 17 applications similar to Zammad.

Last updated: 2020-07-03 01:30:33

Filter by Features

Multiple languages Slack integration Skype integration Knowledge base Helpdesk ticketing Facebook Messenger integration SLA Ad free Team Collaboration CRM Customer Chat Integrated Chat Voice Call Gamification Call recording Multiple Account support Twitter integration Remote desktop Contract Management

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Zammad

Links to official Zammad sites

Features

Categories

Tags

The Best 17 Zammad Alternatives

UseResponse

Freshdesk

Zendesk

osTicket

OTRS Business Solution™

Help Scout

Desk.com

Kayako

LiveAgent

Brimir

Request Tracker

OpenSupports

Trengo

AzureDesk

KIX

ReadyDesk

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