Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

Free
Open Source
Linux
Web
Perl

rt is an enterprisegrade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

the rt platform has been under development since 1996, and is used by systems administrators, customer support staffs, it managers, developers and marketing departments at thousands of sites around the world.

written in objectoriented perl, rt is a highlevel, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

rt manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprisecritical applications including project management, help desk, noc ticketing, crm and software development.

rt is used by fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

Links to official Request Tracker sites

Features

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Request Tracker

Links to official Request Tracker sites

Features

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The Best 39 Request Tracker Alternatives

Redmine

TeamClerk

JIRA

Trac

GoodDay

Yodiz

Mantis Bug Tracker

osTicket

Bugzilla

OTRS Business Solution™

Jitbit Helpdesk

Ora

FogBugz

Kayako

Zammad

Marker

SprintGround

Vivantio

zipBoard

Jixee

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