Help Scout

Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise product. .

Commercial
iPhone
Web

help scout scales like any other help desk, but the customer experience is personalized like a normal email.

customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. help scout's clutterfree features are designed to keep teams, small and large, on the same page. with best inclassreporting, an integrated knowledge base, tons of integrations, a robust api, and iphone app to support customers on the go, help scout lets your team focus on what really matters: your customers.

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The Best 72 Help Scout Alternatives

96 Like

SupportBee

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

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Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

Free Open Source Windows Linux Web Self-Hosted PHP MySQL Community Edition
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InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes.

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Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

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Jitbit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

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TeamSupport.com

Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level.

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Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

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Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
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Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.

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19 Like

Web Help Desk

The Web Help Desk is customizable cross-platform help desk software.

Commercial Mac OS X Windows Linux iPhone Web Chrome Safari

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LiveChat

LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model.

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DeskPRO

DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

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Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

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Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat
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Enchant

Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email.

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Deskero

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

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Tender Support

Tender Support organizes your customer care so you can focus on delivering the best service possible. We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream.

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9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

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Cerb

Cerb6 is a fast and flexible web-based platform for business collaboration and automation.

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Help Scout

Links to official Help Scout sites

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The Best 72 Help Scout Alternatives

SupportBee

Freshdesk

Zendesk

osTicket

InvGate Service Desk

Zent.io

Jitbit Helpdesk

TeamSupport.com

Trakdesk

Reamaze

Desk.com

Web Help Desk

LiveChat

DeskPRO

Zammad

Enchant

Deskero

Tender Support

Helpy.io

Cerb

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