Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Commercial
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freshdesk is an awardwinning, online help desk software that allows you to support customers over email, phone, the web or even through twitter and your company's facebook page. with freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. popular features include:

inbuilt knowledge base & self service portal automations: ticket routing, scenario automations, smart suggestions community portal with idea management & voting multiproduct/multibrand/multiwebsitessupport integrations: freshbooks, google apps, harvest, capsulecrm, salesforce, zoho crm, google contacts, highrise, jira service level agreements multilanguage & multitime zone support satisfaction surveys leaderboards, quests mobileoptimized interface

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The Best 4 Freshdesk Alternatives

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Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
17 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free Open Source Web Self-Hosted

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat
15 Like

Deskero

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

Commercial Android iPhone iPad Web

Customizable CRM
1 Like

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Let customers openly suggest and upvote improvements. Choose where to spend your resources.

Commercial Web

Customizable Multiple languages Custom domain Optimized for Mobile

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Freshdesk

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The Best 4 Freshdesk Alternatives

Reamaze

Zammad

Deskero

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