Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Commercial
Mac OS X
Windows
Linux
Android
iPhone
Android Tablet
Chrome OS
Web

freshdesk is an awardwinning, online help desk software that allows you to support customers over email, phone, the web or even through twitter and your company's facebook page. with freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. popular features include:

inbuilt knowledge base & self service portal automations: ticket routing, scenario automations, smart suggestions community portal with idea management & voting multiproduct/multibrand/multiwebsitessupport integrations: freshbooks, google apps, harvest, capsulecrm, salesforce, zoho crm, google contacts, highrise, jira service level agreements multilanguage & multitime zone support satisfaction surveys leaderboards, quests mobileoptimized interface

Links to official Freshdesk sites

Facebook
Official Website
Twitter

Features

Ad free Team Collaboration

The Best 9 Freshdesk Alternatives

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97 Like

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.

Commercial Web Self-Hosted

Multiple languages Slack integration Skype integration Knowledge base Helpdesk ticketing Facebook Messenger integration SLA
78 Like

UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! Create Forum Free accounts & trials.

Commercial Android iPhone Android Tablet iPad Web

Multiple languages Wordpress integration
10 Like

Helprace

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community.

Commercial Mac OS X Windows Linux Android iPhone Android Tablet Chrome OS Web

Portable Multiple languages CRM Workflow Automation Wordpress integration
9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Commercial Mac OS X Windows Linux iPhone iPad Web Self-Hosted

Multiple languages Support for Bootstrap Knowledge base
2 Like

HelpDesk

The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system...

Commercial

Multiple languages Helpdesk ticketing
2 Like

Live Chat 3

Start chatting with your website visitors, the best way to help your customers. It’s much faster than email and way more efficient than phone. Don’t make your customers...

Commercial

Multiple languages Self Hosted Feature Chat Bot Live Push Notifications Integrated File Sharing FAQ Automation Transcript Search IP Address Blacklist Smart Search
1 Like

Feature Upvote

Let customers openly suggest and upvote improvements. Choose where to spend your resources.

Commercial Web

Customizable Multiple languages Custom domain Optimized for Mobile
0 Like

Zonka Feedback

Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

Commercial Mac OS X Windows Android iPhone Android Tablet iPad

Works Offline Multiple languages CRM Location based Embeddable White labeled Net Promoter Score (NPS) Support for gestures Skip Logic Question Branching
0 Like

Helpman

Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in...

Commercial Web

Multiple languages Knowledge base

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Freshdesk

Links to official Freshdesk sites

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The Best 9 Freshdesk Alternatives

UseResponse

UserVoice

Helprace

Helpy.io

HelpDesk

Live Chat 3

Feature Upvote

Zonka Feedback

Helpman

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