Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Commercial
Mac OS X
Windows
Linux
Android
iPhone
Android Tablet
Chrome OS
Web

freshdesk is an awardwinning, online help desk software that allows you to support customers over email, phone, the web or even through twitter and your company's facebook page. with freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. popular features include:

inbuilt knowledge base & self service portal automations: ticket routing, scenario automations, smart suggestions community portal with idea management & voting multiproduct/multibrand/multiwebsitessupport integrations: freshbooks, google apps, harvest, capsulecrm, salesforce, zoho crm, google contacts, highrise, jira service level agreements multilanguage & multitime zone support satisfaction surveys leaderboards, quests mobileoptimized interface

Links to official Freshdesk sites

Facebook
Official Website
Twitter

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The Best 5 Freshdesk Alternatives

integrated-chat filter is active.

24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
17 Like

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
17 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free Open Source Web Self-Hosted

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat
8 Like

HelpCrunch

Modern live chat & marketing automation tool for lead capture, customer service, sales and marketing, suitable for web and mobile businesses of any size.

Commercial Android iPhone Web

Integrated Chat Slack integration CRM Email tracking Automatic messages
3 Like

SaaSiter Feed

Increase users engagement for your SaaS application. Imagine this as your own private Twitter feed. Share articles, webinars, and development plans, all of which are...

Free Personal Mac OS X Windows Android Web Windows Mobile

Integrated Chat Customer Chat

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Freshdesk

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The Best 5 Freshdesk Alternatives

Reamaze

LiveAgent

Zammad

HelpCrunch

SaaSiter Feed

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