Directly

On-demand Customer Service Apps. Intelligently route helpdesk tickets and community questions to your expert users and reward them for quick resolution.

Commercial
Web

ondemand customer service apps for fastgrowing companies.

directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out.

directly’s community of experts sign up and work independently in their own free time. they earn rewards and reputation, and can cash out their rewards or donate them to one of the nonprofit causes we support. directly is free, with paid options for advanced targeting and better, faster help.

since december 2011, thousands of directly experts who know dozens of companies have helped over 20,000 customers with a 99 percent response rate and an average response time less than 15 minutes.

directly is an independent community of experts and is not sponsored by any big company, although companies can informally encourage team members to sign up and help customers.

directly is backed by true ventures and prominent angels including esther dyson and is based in san francisco.

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The Best 118 Directly Alternatives

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SupportBee

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Freshservice

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Zent.io

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The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio.

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TeamSupport.com

Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level.

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TeamWox

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Trakdesk

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Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

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Deskero

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Brimir

Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents.

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Helpy.io

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Cerb

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Directly

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The Best 118 Directly Alternatives

SupportBee

Zendesk

osTicket

Freshservice

Zent.io

OTRS Business Solution™

TeamSupport.com

TeamWox

Trakdesk

Reamaze

VisionProject

DeskPRO

LiveAgent

Deskero

Brimir

ClickDesk

Tender Support

Helpy.io

Zoho Discussions

Cerb

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