The Best 118 Directly Alternatives

  • Freshdesk icon

    Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    Commercial Mac OS X Windows Linux Android iPhone Android Tablet Chrome OS Web

    Ad free Team Collaboration
  • UserVoice icon

    UserVoice

    UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! Create Forum Free accounts & trials.

    Commercial Android iPhone Android Tablet iPad Web

    Multiple languages Wordpress integration
  • Get Satisfaction icon

    Get Satisfaction

    User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    Commercial Web

  • UserEcho icon

    UserEcho

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    Commercial iPhone iPad Web

  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes.

    Commercial Web

  • Atera icon

    Atera

    Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and Business Management.

    Commercial Windows Web

  • Jitbit Helpdesk icon

    Jitbit Helpdesk

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Commercial Windows Android Android Tablet iPad Web

  • Help Scout icon

    Help Scout

    Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise product. .

    Commercial iPhone Web

  • Desk.com icon

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.

    Commercial Web

  • SuiteCRM icon

    SuiteCRM

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    Freemium Windows Linux Web Self-Hosted

  • Kayako icon

    Kayako

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.

    Commercial Mac OS X Windows Linux Android iPhone Android Tablet Web Blackberry

    CRM Knowledge base Customer Chat
  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email.

    Commercial Web

  • HappyFox icon

    HappyFox

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    Commercial Android iPhone Web Windows Mobile

  • Vivantio icon

    Vivantio

    The most flexible, reliable, trusted IT service management software on the market.

    Commercial Web Self-Hosted

  • Sirportly icon

    Sirportly

    Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.

    Commercial Linux Web

  • Doorbell.io icon

    Doorbell.io

    Easily gather in-app user feedback, on websites, iOS apps, and Android apps. Doorbell integrates with your favourite project management systems, so you can easily create tasks in them based on user feedback.

    Freemium Android iPhone Web