Directly

On-demand Customer Service Apps. Intelligently route helpdesk tickets and community questions to your expert users and reward them for quick resolution.

Commercial
Web

ondemand customer service apps for fastgrowing companies.

directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out.

directly’s community of experts sign up and work independently in their own free time. they earn rewards and reputation, and can cash out their rewards or donate them to one of the nonprofit causes we support. directly is free, with paid options for advanced targeting and better, faster help.

since december 2011, thousands of directly experts who know dozens of companies have helped over 20,000 customers with a 99 percent response rate and an average response time less than 15 minutes.

directly is an independent community of experts and is not sponsored by any big company, although companies can informally encourage team members to sign up and help customers.

directly is backed by true ventures and prominent angels including esther dyson and is based in san francisco.

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The Best 6 Directly Alternatives

helpdesk-ticketing filter is active.

35 Like

Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

Freemium Android iPhone Android Tablet iPad Web

IT Asset Management Helpdesk ticketing Incident management
24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
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LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
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iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

Free Open Source Self-Hosted

Helpdesk ticketing Incident management
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HelpDesk

The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system...

Commercial

Multiple languages Helpdesk ticketing
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Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial

Voice Call Multiple Account support Twitter integration Helpdesk ticketing

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Directly

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The Best 6 Directly Alternatives

Freshservice

Reamaze

LiveAgent

iTop

HelpDesk

Trengo

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