Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

Commercial
Mac OS X
Windows
Linux
Android
iPhone
Chrome OS
Web
Windows Mobile

trakdesk is a cloudbased customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. some popular features include:

knowledge base and self service portal customer portal automations: event triggers, automatic automation, macros gamification quests multilanguage satisfaction surveys custom domain mapping customizable themes customizable ticket, customer and company forms service level agreement sla business hours ticket scheduler multiple products and brands

and many more..

signup today for your free 30 days trial. no credit card is needed.

Links to official Trakdesk sites

Official Website
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Features

Gamification Knowledge base

The Best 132 Trakdesk Alternatives

97 Like

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.

Commercial Web Self-Hosted

Multiple languages Slack integration Skype integration Knowledge base Helpdesk ticketing Facebook Messenger integration SLA
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SupportBee

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

Commercial Web
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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Commercial Android iPhone iPad Web Blackberry
45 Like

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

Free Open Source Windows Linux Web Self-Hosted PHP MySQL Community Edition
33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
32 Like

OTRS Business Solution™

The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio.

Free Open Source Linux Web Mac Self-Hosted Perl
27 Like

TeamSupport.com

Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level.

Commercial Web
26 Like

TeamWox

TeamWox is a groupware system designed to optimize the business management. This is a web application including HRM, Task management, document workflow, CRM, Service Desk and IP PBX tools.

Commercial Windows Web

Real time collaboration Team Collaboration CRM
24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
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VisionProject

Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

Free Personal Web

Kanban boards Team Collaboration Email tracking
17 Like

DeskPRO

DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

Commercial Web Self-Hosted

CRM Knowledge base
17 Like

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
15 Like

Deskero

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

Commercial Android iPhone iPad Web

Customizable CRM
14 Like

Brimir

Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents.

Free Open Source Windows Linux Android iPhone Android Tablet BSD Web Mac
13 Like

ClickDesk

ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software.

Commercial Web
11 Like

Tender Support

Tender Support organizes your customer care so you can focus on delivering the best service possible. We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream.

Commercial Web
9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Commercial Mac OS X Windows Linux iPhone iPad Web Self-Hosted

Multiple languages Support for Bootstrap Knowledge base
9 Like

Zoho Discussions

Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

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8 Like

HelpCrunch

Modern live chat & marketing automation tool for lead capture, customer service, sales and marketing, suitable for web and mobile businesses of any size.

Commercial Android iPhone Web

Integrated Chat Slack integration CRM Email tracking Automatic messages
8 Like

Cerb

Cerb6 is a fast and flexible web-based platform for business collaboration and automation.

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Real time collaboration CRM

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Trakdesk

Links to official Trakdesk sites

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Categories

Tags

The Best 132 Trakdesk Alternatives

UseResponse

SupportBee

Zendesk

osTicket

Zent.io

OTRS Business Solution™

TeamSupport.com

TeamWox

Reamaze

VisionProject

DeskPRO

LiveAgent

Deskero

Brimir

ClickDesk

Tender Support

Helpy.io

Zoho Discussions

HelpCrunch

Cerb

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