Help Scout

Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise product. .

Commercial
iPhone
Web

help scout scales like any other help desk, but the customer experience is personalized like a normal email.

customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. help scout's clutterfree features are designed to keep teams, small and large, on the same page. with best inclassreporting, an integrated knowledge base, tons of integrations, a robust api, and iphone app to support customers on the go, help scout lets your team focus on what really matters: your customers.

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The Best 3 Help Scout Alternatives

customer-chat filter is active.

33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
17 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free Open Source Web Self-Hosted

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat

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Help Scout

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The Best 3 Help Scout Alternatives

Zent.io

Reamaze

Zammad

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