OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident...

Free
Open Source
Windows
Linux
Web

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

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The Best 7 OTRS ITSM Alternatives

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74 Like

Spiceworks

Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

Free Windows Android Android Tablet Web

Network Monitoring Knowledge base Inventory management IT Asset Management Helpdesk ticketing Hardware Monitoring Network mapping
33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
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Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

Commercial Mac OS X Windows Linux Android iPhone Chrome OS Web Windows Mobile

Gamification Knowledge base
9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Commercial Mac OS X Windows Linux iPhone iPad Web Self-Hosted

Multiple languages Support for Bootstrap Knowledge base
1 Like

Helpdesk Pilot

Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge...

Commercial Web

Auto responder Knowledge base
0 Like

Directly

On-demand Customer Service Apps. Intelligently route helpdesk tickets and community questions to your expert users and reward them for quick resolution.

Commercial Web

CRM Knowledge base
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VisionFlow

VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow...

Commercial Mac OS X Windows Linux Android Web

CRM Email tracking Knowledge base Inventory management Deal management

This page contains applications similar to the OTRS ITSM

The Best OTRS ITSM alternatives for consider, from full-featured to a free app.
Alternatives in OTRS ITSM for Windows, Android, Android Tablet, Web, Mac OS X, Linux, iPhone, Chrome OS, Windows Mobile, iPad, Self-Hosted. This list contains a total of 7 applications similar to OTRS ITSM.

Last updated: 2020-07-03 01:30:33

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Network Monitoring Knowledge base Inventory management IT Asset Management Helpdesk ticketing Hardware Monitoring Network mapping Real time collaboration Call recording Customer Chat Gamification Multiple languages Support for Bootstrap Auto responder CRM Email tracking Deal management

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OTRS ITSM

Links to official OTRS ITSM sites

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The Best 7 OTRS ITSM Alternatives

Spiceworks

Zent.io

Trakdesk

Helpy.io

Helpdesk Pilot

Directly

VisionFlow

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