OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident...

Free
Open Source
Windows
Linux
Web

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

Links to official OTRS ITSM sites

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The Best 45 OTRS ITSM Alternatives

96 Like

SupportBee

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

Commercial Web
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Spiceworks

Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

Free Windows Android Android Tablet Web

Network Monitoring Knowledge base Inventory management IT Asset Management Helpdesk ticketing Hardware Monitoring Network mapping
53 Like

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Commercial Android iPhone iPad Web Blackberry
35 Like

Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

Freemium Android iPhone Android Tablet iPad Web

IT Asset Management Helpdesk ticketing Incident management
33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
25 Like

Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

Commercial Mac OS X Windows Linux Android iPhone Chrome OS Web Windows Mobile

Gamification Knowledge base
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Enchant

Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email.

Commercial Web
15 Like

Deskero

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

Commercial Android iPhone iPad Web

Customizable CRM
9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Commercial Mac OS X Windows Linux iPhone iPad Web Self-Hosted

Multiple languages Support for Bootstrap Knowledge base
9 Like

Vivantio

The most flexible, reliable, trusted IT service management software on the market.

Commercial Web Self-Hosted
6 Like

iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

Free Open Source Self-Hosted

Helpdesk ticketing Incident management
4 Like

Kaseya Solution

Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

Commercial Windows Linux Web
2 Like

IntraService

IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible...

Commercial Windows Android iPhone iPad Self-Hosted
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Helpdesk Pilot

Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge...

Commercial Web

Auto responder Knowledge base
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eStreamDesk

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests...

Freemium Web
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SupportPal

SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It...

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SentinelAgent

Join SentinelAgent and the evolution of Windows monitoring.

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Network Monitoring Computer monitoring Hardware Monitoring
1 Like

Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial

Voice Call Multiple Account support Twitter integration Helpdesk ticketing
0 Like

VisionFlow

VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow...

Commercial Mac OS X Windows Linux Android Web

CRM Email tracking Knowledge base Inventory management Deal management

This page contains applications similar to the OTRS ITSM

The Best OTRS ITSM alternatives for consider, from full-featured to a free app.
Alternatives in OTRS ITSM for Web, Windows, Android, Android Tablet, iPhone, iPad, Blackberry, Mac OS X, Linux, Chrome OS, Windows Mobile, Self-Hosted, . This list contains a total of 45 applications similar to OTRS ITSM.

Last updated: 2020-07-03 01:30:33

Filter by Features

Network Monitoring Knowledge base Inventory management IT Asset Management Helpdesk ticketing Hardware Monitoring Network mapping Incident management Real time collaboration Call recording Customer Chat Gamification Customizable CRM Multiple languages Support for Bootstrap Auto responder Computer monitoring Voice Call Multiple Account support Twitter integration Email tracking Deal management

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OTRS ITSM

Links to official OTRS ITSM sites

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The Best 45 OTRS ITSM Alternatives

SupportBee

Spiceworks

Zendesk

Freshservice

Zent.io

Trakdesk

Enchant

Deskero

Helpy.io

Vivantio

iTop

Kaseya Solution

IntraService

Helpdesk Pilot

eStreamDesk

SupportPal

SentinelAgent

Trengo

VisionFlow

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