Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.

Commercial
Mac OS X
Windows
Linux
Android
iPhone
Android Tablet
Web
Blackberry

kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

offer support via email, live chat, facebook, twitter, and offer a 24/7 help center.

help centercustomers can answer their own questions, quickly and simply.

customer journeyvisualize your customer’s journey and unify all your customer's interactions.

integrationsbring customer activities from over 650+ apps for immediate context.

kayako messengersupport customers with a live chat experience that's as intuitive as messaging their friends.

automationswork smarter and automate manual work by streamlining your workflow with smart business rules.

macros and canned responsessave time and send predefined, personal replies to common questions in seconds.

slasstay on target and track performance with goals for response and resolution times.

customer satisfaction ratingslisten to your customers and measure satisfaction for every conversation.

insightskeep a check on your team with ataglance dashboards and instant access to metrics that matter.

custom reportingdig deeper into your data to discover insights and trends to work smarter, not harder.

"this is the easiest and most efficient customer support tool that we've ever seen and highly customizable."

Links to official Kayako sites

Official Website
Twitter
Facebook

Features

CRM Knowledge base Customer Chat

The Best 4 Kayako Alternatives

integrated-chat filter is active.

24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
17 Like

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
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Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free Open Source Web Self-Hosted

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat
3 Like

zipp.chat

Don't wait or it is too late. Implementing a Live Support Chat into your website has never been easier. You are up and running in under a minute, except the bloody email services are slow again.

Commercial

Share files Integrated Chat Group chat Chat Bot Email automation Custom widgets Easy to add / edit categories

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Kayako

Links to official Kayako sites

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The Best 4 Kayako Alternatives

Reamaze

LiveAgent

Zammad

zipp.chat

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