SupportPal

SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It...

Commercial
Web
Self-Hosted

supportpal is a powerful selfhosted help desk solution that is simple and intuitive to use. it supports a multichannel inbox, including email, twitter and facebook. it comes with a host of automation and ticket management tools, like sla plans, macros, filters, follow ups and more.

supportpal has organisations, allowing multiple users from the same company to open and view tickets on behalf of others. there is also a strong focus on customer feedback, with the option to create customisable feedback forms. the frontend comes with a selfservice area that lets you write content that the user can view and use without needing to contact you.

a number of useful plugins and integrations are also available, including hipchat, slack and whmcs.

the pricing plans contain no limits or surprises, it's competitive and is the same no matter how many operators you have, you do not need to worry about incurring more costs as you grow.

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The Best 2 SupportPal Alternatives

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Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
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Zonka Feedback

Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

Commercial Mac OS X Windows Android iPhone Android Tablet iPad

Works Offline Multiple languages CRM Location based Embeddable White labeled Net Promoter Score (NPS) Support for gestures Skip Logic Question Branching

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SupportPal

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The Best 2 SupportPal Alternatives

Reamaze

Zonka Feedback

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