Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
- Free
- Open Source
- Linux
- Web
- Perl
rt is an enterprisegrade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
the rt platform has been under development since 1996, and is used by systems administrators, customer support staffs, it managers, developers and marketing departments at thousands of sites around the world.
written in objectoriented perl, rt is a highlevel, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
rt manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprisecritical applications including project management, help desk, noc ticketing, crm and software development.
rt is used by fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Links to official Request Tracker sites
Features
Categories
Productivity Developer Tools Business and Commerce
Tags
bug-tracking issue-tracking helpdesk customer-support ticketing customer-service
