kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
offer support via email, live chat, facebook, twitter, and offer a 24/7 help center.
help centercustomers can answer their own questions, quickly and simply.
customer journeyvisualize your customer’s journey and unify all your customer's interactions.
integrationsbring customer activities from over 650+ apps for immediate context.
kayako messengersupport customers with a live chat experience that's as intuitive as messaging their friends.
automationswork smarter and automate manual work by streamlining your workflow with smart business rules.
macros and canned responsessave time and send predefined, personal replies to common questions in seconds.
slasstay on target and track performance with goals for response and resolution times.
customer satisfaction ratingslisten to your customers and measure satisfaction for every conversation.
insightskeep a check on your team with ataglance dashboards and instant access to metrics that matter.
custom reportingdig deeper into your data to discover insights and trends to work smarter, not harder.
"this is the easiest and most efficient customer support tool that we've ever seen and highly customizable."
