Intercom

Event-based emails and in-app messages for web and mobile apps. Can also do visitor acquisition/conversion into users.

Commercial
Android
iPhone
Web

intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behaviordriven email and inapp messages.

a code snippet inserted in your web or mobile app will create a help widget, which users can use to interact with your support team. segmentation based on user actions (engagement level, last seen) or attributes (e.g. plan type) lets you send automated email and inapp behaviordriven messages. for instance, when the user first accesses a feature, intercom can prompt them with more information about it, or solicit feedback.

Links to official Intercom sites

Twitter
Official Website

Features

Onboarding Encrypted chat Email automation Customer Chat Knowledge Base structuring

The Best 7 Intercom Alternatives

knowledge-base filter is active.

97 Like

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.

Commercial Web Self-Hosted

Multiple languages Slack integration Skype integration Knowledge base Helpdesk ticketing Facebook Messenger integration SLA
24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
18 Like

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.

Commercial Mac OS X Windows Linux Android iPhone Android Tablet Web Blackberry

CRM Knowledge base Customer Chat
17 Like

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

Commercial Android iPhone Android Tablet iPad Web PHP

Integrated Chat Voice Call CRM Gamification Knowledge base Call recording Helpdesk ticketing
2 Like

Groove

Customer support and engagement software for startups and small businesses.

Commercial Web

Slack integration Knowledge base
0 Like

faasthelp

Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelp’s products which are Rocchat, Roctalk and Rocemail proactively start...

Commercial Web

Chat Bot Knowledge base
0 Like

Snapsolv

Easiest way to chat with customers on live chat, SMS, Facebook and in-app all from one simple dashboard with Snapsolv - a unified customer messaging platform.

Freemium Web

Chat Bot Knowledge base

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Intercom

Links to official Intercom sites

Features

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The Best 7 Intercom Alternatives

UseResponse

Reamaze

Kayako

LiveAgent

Groove

faasthelp

Snapsolv

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