Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.

Commercial
Web

desk.com lets you see all your customers in one place and engage them across all your support channels (twitter, facebook, phone, email, chat and discussion boards) in one easytouse desktop. be there for your customers — anytime, anywhere.

desk.com helps small businesses and growing support teams create the happiest customers on earth. our allinone customer support app has everything a small business needs to provide awesome customer service in the cloud. there are thousands of companies using desk.com, from household names like square and instagram to the burrito shop down the street. desk.com is the service cloud for small business, one of the leading service and support solutions from salesforce.com.

Links to official Desk.com sites

Official Website
Twitter

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The Best 5 Desk.com Alternatives

customer-chat filter is active.

33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
25 Like

Intercom

Event-based emails and in-app messages for web and mobile apps. Can also do visitor acquisition/conversion into users.

Commercial Android iPhone Web

Onboarding Encrypted chat Email automation Customer Chat Knowledge Base structuring
24 Like

Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Commercial Windows Linux Android Web Mac

Customizable Integrated Chat CRM Mobile friendly Workflow Automation Real time monitoring Knowledge base Embeddable Customer Journey Mapping Customer Chat Social media integration Shopify integration Ecommerce integration Helpdesk ticketing Automated messaging Automatic customer engagement Custom widgets FAQ Automation
17 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Free Open Source Web Self-Hosted

Customizable Integrated Chat Slack integration Facebook integration Twitter integration Email automation REST API Auto responder Email tracking Customer Chat
1 Like

Freshchat

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages.

Freemium

Slack integration Chat Bot Facebook integration Zendesk integration Customer Chat Triggers

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Desk.com

Links to official Desk.com sites

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The Best 5 Desk.com Alternatives

Zent.io

Intercom

Reamaze

Zammad

Freshchat

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