the vivantio platform is a comprehensive it service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
the platform supports core service management features and a host of tools to allow you collaborate and support your endcustomers and futureproof your investment to ensure that the system can continue to grow along with your organization.
our comprehensive business rules engine enhances our offering by providing sophisticated service automation. ticket routing and escalation, scheduling and workflows all improve efficiency and reduce wait times for customers. email integration and custom email templates provide your customers with responsive and tailored communication every step of the way.
our report engine comes with configurable dashboard and reports, as well as a report builder and scheduler. our integration services components can push data into a data warehouse or other reporting engines.
vivantio’s architecture has been designed from the ground up to cater for extensive scalability and to support product use throughout the organization, not just in it, by allowing multiple systems to be brought together into one holistic platform. this approach allows multiple service teams to share and communicate together, consolidating licensing and improving communication, which, in turn, helps deliver better service to your customers.
