
versaSRS Service Management
Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps to: *Control incident...
verax service desk automates and streamlines incident management, ensuring timely resolution and sla compliance.
verax service desk helps to:
*control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
*shorten incident resolution time based on experiencebased information stored in the knowledgebase.
*ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
*monitor and report sla (service level agreements) compliance.
*integrate service and support processes across multiple departments.
helpdesk service-desk incident-management service-desk-ticketing itil-helpdesk network-sla-monitoring trouble-ticketing itil-servicedesk sla-compliance sla-monitoring sla-monitoring-tools sla-reporting