mopinion is specialised in collecting and analysing feedback data in realtime. we mainly focus on digital touchpoints such as websites and mobile apps, but we also capture feedback on the more traditional touchpoints such as call centres and physical stores. in terms of collection however, data is always collected digitally. for example, via email invites or instore surveys on tablets.
mopinion serves both smb and enterprise businesses that have a digitalfirst attitude, meaning most of their products and services are offered online. in terms of the industries we serve, many of our customers fall under the following: finance/insurance, utilities, telecom, automotive, travel & leisure, ecommerce and consumer electronics.
mopinion is a feedback analytics software. it also takes feedback one step further and offers indepth analysis opportunities for its users. with realtime data visualisation in customisable dashboards and charts, users are able to quickly and efficiently digest large sums of data. our ‘onestop shop’ offers:
slidein surveysfeedback in modalvisual feedbackmore complex surveys that include question routingindepth analysis, including text analytics, sentiment analysis, smart labeling, etc.advanced data visualisation with inchart filtering and customisable dashboardsaction management capabilities
