iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

Free
Open Source
Self-Hosted

itop stands for it operational portal. itop is an open source web application for the day to day operations of an it environment. itop was designed with the itil best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict itil aligned behavior.

at the heart of itop is the cmdb (configuration management data base), this is originally the first part of itop that was developed. then came the tickets and all the derived processes.

the belief behind itop is that a cmdb must be an operational tool. the only way for a cmdb to be accurate and up to date is to be used daytoday by the it teams (support agents, it engineers, etc.). moreover, the more the cmdb is integrated with other it tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

using itop you can:

? document your it infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)

? manage incidents, user requests, planned outages…

? document it services and contracts with external providers including service level agreements

? export all the information in a manual or scripted manner

? mass import (manually and using scripts) or synchronize/federate any data from external systems

itop can be used by different types of persons:

? help desk agents

? support engineers (1st level, 2nd level…)

? service managers

? it managers

? endusers: a simplified “portal” interface is available to let them submit their requests directly.

Links to official iTop sites

Official Website
Twitter

Features

Helpdesk ticketing Incident management

The Best 38 iTop Alternatives

53 Like

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Commercial Android iPhone iPad Web Blackberry
44 Like

InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes.

Commercial Web
35 Like

Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

Freemium Android iPhone Android Tablet iPad Web

IT Asset Management Helpdesk ticketing Incident management
33 Like

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

Commercial Mac OS X Windows Linux Web

Real time collaboration Knowledge base Call recording Customer Chat
25 Like

Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

Commercial Mac OS X Windows Linux Android iPhone Chrome OS Web Windows Mobile

Gamification Knowledge base
19 Like

Web Help Desk

The Web Help Desk is customizable cross-platform help desk software.

Commercial Mac OS X Windows Linux iPhone Web Chrome Safari

Knowledge base IT Asset Management
9 Like

Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Commercial Mac OS X Windows Linux iPhone iPad Web Self-Hosted

Multiple languages Support for Bootstrap Knowledge base
9 Like

Vivantio

The most flexible, reliable, trusted IT service management software on the market.

Commercial Web Self-Hosted
4 Like

Kaseya Solution

Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

Commercial Windows Linux Web
2 Like

Inforobo

Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live...

Commercial Web

Chat Bot Text to Speech Knowledge base Natural Language Processing
2 Like

IntraService

IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible...

Commercial Windows Android iPhone iPad Self-Hosted
1 Like

Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial

Voice Call Multiple Account support Twitter integration Helpdesk ticketing
1 Like

eStreamDesk

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests...

Freemium Web
1 Like

SupportPal

SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It...

Commercial Web Self-Hosted
1 Like

Evayadesk

Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based...

Freemium Windows Linux Android iPhone Web
1 Like

Verax Service Desk

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps to: *Control incident...

Freemium Windows Linux
0 Like

VisionFlow

VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow...

Commercial Mac OS X Windows Linux Android Web

CRM Email tracking Knowledge base Inventory management Deal management
0 Like

AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

Commercial Chrome OS Web Self-Hosted
0 Like

Bornevia

Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

Commercial Android Web

This page contains applications similar to the iTop

The Best iTop alternatives for Helpdesk ticketing, from Incident management to a free app.
Alternatives in iTop for Android, iPhone, iPad, Web, Blackberry, Android Tablet, Mac OS X, Windows, Linux, Chrome OS, Windows Mobile, Chrome, Safari, Self-Hosted, . This list contains a total of 38 applications similar to iTop.

Last updated: 2020-07-03 01:30:33

Filter by Features

IT Asset Management Helpdesk ticketing Incident management Real time collaboration Knowledge base Call recording Customer Chat Gamification Multiple languages Support for Bootstrap Chat Bot Text to Speech Natural Language Processing Voice Call Multiple Account support Twitter integration CRM Email tracking Inventory management Deal management

Search app for alternative

Alternativein is a new approach to finding good application.
Just type what software you want to change and browse great alternatives, based on our great community recommendations.

Alternativein is powered by a community that helps you make informed decisions. Tell us what you’re passionate about to get your personalized feed and help others.

Alternativein is a product recommendation community that helps connect people with the best products for them. You shouldn’t have to waste time and money to find solutions to your problems. By collecting the knowledge of enthusiasts across the world through recommendations, we can quickly and confidently show people the truth about a product.

We dream of a world where products succeed or fail on their own merits, and allowing people the space to share their thoughts is the first step in achieving that.

iTop

Links to official iTop sites

Features

Categories

Tags

The Best 38 iTop Alternatives

Zendesk

InvGate Service Desk

Freshservice

Zent.io

Trakdesk

Web Help Desk

Helpy.io

Vivantio

Kaseya Solution

Inforobo

IntraService

Trengo

eStreamDesk

SupportPal

Evayadesk

Verax Service Desk

VisionFlow

AzureDesk

Bornevia

Search app for alternative

Menu