Richmond ServiceDesk
Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.
With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...
with an innovative user interface, studied to offer a completly streamlined experience, deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.
deskero is a cloud software, working on a saas (software as a service) basis, that manages the customer care incident process throught the creation of service tickets. these tickets are generated after calls to action coming from different sources (phone calls, email, chat, web, social, api, etc) and are assigned to agents that will dispatch them within a specific sla (service level agreement).every single step of this process is fully customizable, and can easily adapte to any specific need: from the initial request, which can be filtered by typology and feed (email, twitter, facebook, linkedin), to the final report.
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customizable customer-relationship-manager social-network helpdesk customer-feedback customer-support ticketing social-crm customer-service customize customer-care
Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.
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