messenger for business increase your sales and improve customer support with live chat with three products: team (collaborate with teammates), chat (live chat with customers) and inbox (ticketing system).
proactive chat: setup intelligent chat invitations automatically triggered based on your visitors’ footprints.
transcriptions: read every chat log. audit your operators’ performance and find out new business opportunities.
canned messages: save time by using shortcuts to frequent questions with answers saved in the database.
chat transfer: easily transfer a chat to another operator, support tier or supervisor just the way you’d do with a phone call.
teamwork: chat with other members of your company and work collaboratively.
multilanguage: visitor chat window currently available in 9 languages: english, spanish, portuguese, french, german, italian, dutch, turkish and danish.
fixed and floating button: place the chat button on a fixed position of your webpages or just floating in any corner of the visitor’s browser.
capture screenshot: a picture is worth a thousand words. get a screenshot of your visitor to know exactly the kind of support that is needed.
sound and visual chat alert: never lose a lead. both a visual and sound alert is triggered each time you get a new chat support request.
custom design: change chat window colors based on your corporate colors. upload your company logo and online/offline buttons.
file sharing: easily transfer files between operators and visitors. share documents, contracts, images, pdf and any sort of files.
secure connection: chat sessions and administrator’s dashboard are secured with a 256bit ssl certificate.
smartphone ready: visitor chat window automatically adapts when using a smartphone or tablet.
unlimited users and plans for agent seats.
integrate customer support email with a shared inbox.
assign tickets to agents and whole departments.
convert emails in conversations.
