AsisteClick

Messenger For Business - Increase your sales and improve customer support with live chat with three products: Team (collaborate with teammates), Chat (live chat with...

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messenger for business increase your sales and improve customer support with live chat with three products: team (collaborate with teammates), chat (live chat with customers) and inbox (ticketing system).

proactive chat: setup intelligent chat invitations automatically triggered based on your visitors’ footprints.

transcriptions: read every chat log. audit your operators’ performance and find out new business opportunities.

canned messages: save time by using shortcuts to frequent questions with answers saved in the database.

chat transfer: easily transfer a chat to another operator, support tier or supervisor just the way you’d do with a phone call.

teamwork: chat with other members of your company and work collaboratively.

multilanguage: visitor chat window currently available in 9 languages: english, spanish, portuguese, french, german, italian, dutch, turkish and danish.

fixed and floating button: place the chat button on a fixed position of your webpages or just floating in any corner of the visitor’s browser.

capture screenshot: a picture is worth a thousand words. get a screenshot of your visitor to know exactly the kind of support that is needed.

sound and visual chat alert: never lose a lead. both a visual and sound alert is triggered each time you get a new chat support request.

custom design: change chat window colors based on your corporate colors. upload your company logo and online/offline buttons.

file sharing: easily transfer files between operators and visitors. share documents, contracts, images, pdf and any sort of files.

secure connection: chat sessions and administrator’s dashboard are secured with a 256bit ssl certificate.

smartphone ready: visitor chat window automatically adapts when using a smartphone or tablet.

unlimited users and plans for agent seats.

integrate customer support email with a shared inbox.

assign tickets to agents and whole departments.

convert emails in conversations.

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AsisteClick

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