Verax Service Desk
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps to: *Control incident...
- Freemium
- Windows
- Linux
verax service desk automates and streamlines incident management, ensuring timely resolution and sla compliance.
verax service desk helps to:
*control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
*shorten incident resolution time based on experiencebased information stored in the knowledgebase.
*ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
*monitor and report sla (service level agreements) compliance.
*integrate service and support processes across multiple departments.
Links to official Verax Service Desk sites
Features
Categories
Tags
helpdesk service-desk incident-management service-desk-ticketing itil-helpdesk network-sla-monitoring trouble-ticketing itil-servicedesk sla-compliance sla-monitoring sla-monitoring-tools sla-reporting
