uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call...

Commercial
Mac OS X
Windows
Linux
Android
Web

ucontact is a beautiful and a true “all in one” contact center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform.some features: acd virtual hold recording pbx audio, video, desktop softphone ivr voice broadcast tts asr dialers preview, progressive, power, predictive sms web chat click2call & call back email social networks real time monitoring quality management workforce optimization reporting analytics workflow designer forms designer

Links to official uContact sites

Official Website
GitHub
Twitter
Facebook

Features

Unified inbox Call recording IVR Call Tracking

Tags

unified-inbox web-chat call-recording call-center call-center-software contact-center contact-center-software ivr asterisk hosted-ivr call-tracking voip-calling call-center-management auto-dialer autodialer asterisk-autodialer asterisk-based auto-dialer-software call-centre cloud-call-center cloud-contact-center-software dialer freeswitch-autodialer outbound-dialer phone-dialer power-dialer predictive-dialer replace-dialer robo-dialer virtual-call-center-software voip-recorder

Unified Inbox to manange voice interactions, SMS, Web Chat, Twitter, Facebook, Video Calls

Gamification to motivate and feedback on real time to agents. Rankings and badges.

Communication workflow to easily create your IVRs.

Dashboard by campaign, status by agents and spy, coaching and barge in.

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