Richmond ServiceDesk
Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.
- Commercial
- Windows
- Chrome
- Self-Hosted
- Internet Explorer
- Microsoft SQL Server Express
deliver costeffective it support and service management using richmond servicedesk: a feature rich, browserbased, full service desk solution incorporating the latest web technologies.
automate ticket logging via monitored email addresses and respond to users directly within the service desk.
allow users access to the customer service portal, where they can log new incidents or rfcs, check the status of their existing incidents / rfcs, or help themselves with knowledge articles.
manage your assets through the integrated cmdb: manage contract dates, import your domain users and computers from active directory, track equipment loans, and relationships to services.
track slas and report on performance statistics. save your favourite reporting criteria and have the results delivered direct to your inbox as a pdf or xls file on a scheduled basis.
Links to official Richmond ServiceDesk sites
Features
Categories
Tags
helpdesk service-desk asset-management incident-management itil itsm change-management customer-self-service
