Spoke is a simple, smart way to manage requests that’s designed for anyone to use. Spoke’s AI intelligently routes and resolves internal requests and questions, while...
spoke is a simple, smart way to manage requests that’s designed for anyone to use. spoke’s ai intelligently routes and resolves internal requests and questions, while learning and improving with each ticket.
employees simply ask for anything they need in any of the channels they already use: slack, email, sms, and more. no more having to dig around or wonder who to ask for the information they need. if spoke’s ai finds an answer in the included knowledge base, it automatically provides a friendly response. if spoke doesn’t know the answer, it intelligently assigns a ticket to the right team in the organization. as people respond to tickets in spoke’s clean, intuitive web interface, spoke gets even smarter about responding to and routing requests.
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Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
