convert customers into promoters. boost your business by tracking and growing customer happiness with positively and net promoter score®. collect and analyze feedback from your customers in realtime on email and web.
positively calculates your net promoter score (nps®), a customer satisfaction metric used by over twothirds of the fortune 1000. the nps survey asks a single question—"how likely are you to recommend our product or service to a friend or colleague?"
customers answer on a scale from 0 to 10, and their answers fall into three categories: promoters (910), passives (78), and detractors (06). your overall net promoter score is calculated by subtracting the percentage of detractors from the percentage of promoters.
positively helps you send and analyze net promoter score surveys easily and automatically. we'll do the calculation for you, and allow you to dig deep into what's driving customer satisfaction for your store—you can filter automatically on products purchased, number of orders, and more.
positively integrates with all the tools you use, with custom integrations available upon request—slack, intercom, shopify, klaviyo, api, webhooks, and more.
